Double payment

I used the self-service ordering kiosk to place my order and made the payment. After the payment went through on my side, the kiosk crashed. I spoke with the employees, and they informed me that the transaction would be reversed. Because I understood the payment might be refunded later, I decided to place another order and again. This happened on Saturday, 7 December.

However, the original transaction has still not been reversed. I went back to the store, and they told me I need to provide a bank statement. I explained to the manager that I am not comfortable sharing my full bank statement, especially since this issue occurred due to their system failure. I offered to send a screenshot of the transaction instead.

They refuse to assist me

Macdonald vereeninging