Double Debit

My daughter was there at McD The Grove yesterday. She bought food for R 128.80 and apparently the cashier who was responsible said her card declined and asked her to pay again. It was at 17:33 when I received an sms from my bank and again at 17:35 for the same amount!

I was then alarmed and immediately called my daughter to notify her that she was charged twice, I asked her to give the Cashier the phone , she did and I explained to her (Mmakamogelo Mosia) and she said the money would be returned in 5 minutes but the money was never returned.

When my daughter returned from her outing she informed me that the Cashier was actually very rude and uninterested, she just shove the first receipt aside and said the card has declined without showing her the actual receipt but I do have evidence of smses that the money was deducted twice. I can’t get through the land line to speak to the manager. I need my money back!.