Double Charging and Unaccounted Change at McDonald's Observatory, Cape Town

Dear McDonald's Customer Service Team,

I am writing to report a concerning incident that occurred at your Observatory, Cape Town location on 10 November 2024 at approximately 23:04.

I used the self-service kiosk to place an order (totaling R444.40). However, the staff member claimed that the payment wasn't received, despite it being successfully deducted from my account. I then paid again in cash, handing over R450. The staff member returned R50 in change without providing a receipt, stating "it's fine."

I was charged twice, and the staff member pocketed the additional R400.

Transaction Details:

- Date: 10/11/2024 - Time: 23;04;56 - Location: McDonald's Observatory, Cape Town - Amount: R444.40

I request a refund of R400, the amount unfairly taken.

Please investigate this matter and take necessary actions. I appreciate your prompt attention to this dispute.