Double Billed and no refund

<p>Reported to customer service and gave them information including proof of transactions beyond 48 hours to show money was not reversed. It's been 7 days and all I hear is complaints from their end. Spoke to customer care and whomever from the franchise and there are different stories. I am given instructions rather than payed back my money, I was told a bank statement is only R10 and I should get one to get paid, proof is provided already and nobody is saying anything about reimbur*****ts for all expenses that lead to leaving my home and returning with a bank statement and my airtime calling them. Thier accounts department can easily see a surplus of my money yet nobody wants to act and return my money. Is it not ***** or financial crime to remove funds from somebody's account without services rendered? </p>