DONT NEED ME AS A CUSTOMER OBVIOUSLY

WENT TO THE KRUGERSDORP MACDONALDS ON THE 6TH OF OCTOBER 2015. BURGERS WERE DRY AND COLD. MANAGER PHONED ME AND ALL THAT WAS SAID WAS OH IM SORRY BYE. COMPLAINED TO HEAD OFFICE, GOT TOLD IT WILL GET ESCELATED AND I RECIEVED A SMS SAYING THE CASE HAS BEEN RESOLVED. YEAH RIGHT. ITS BEEN A MONTH NOW SINCE THE INCIDENT AND NOT ONE PERSON FROM HEAD OFFICE HAS CONTACTED ME. I HAVE EMAILED MACDONALDS 3 OR 4 DAYS AGO AND ALSO NO RESPONSE. SOME CUSTOMER SERVICE LESSONS NEEDED BY THE LOOKS OF THINGS.