MS
Megan S
1 reviews | Active since Nov 2025
28 Nov 2025, 15:15
Distusting
Pathetic service from Manager Livid Somwe and Cashier MIChe sure something must be done
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Replies (1)MS
Megan S's updateReviewer Update
28 Nov 2025, 15:19I would like to report the shocking and unacceptable service I experienced at McDonald’s Promenade, Cape Town.
On 28 November, I visited the store at 9:28 AM to buy breakfast for my 8-year-old son. After placing my order, we waited far longer than reasonable. My son even asked why it was taking so long.
When we went to the counter to follow up, the cashier Miche—who was extremely rude, unprofessional, and not suited for frontline service—told me, “Ma’am, please wait, I will be back now.” She then left and never returned to the front counter. For over 20 minutes, there were no staff members at the till, while customers lined up waiting to be served.
At this point, other customers were also becoming visibly frustrated. One customer even asked to speak to the manager, but the manager refused to come out. The lack of leadership and accountability was unbelievable.
Eventually, Miche returned with another cashier and casually told us they were “busy counting money.” How PATHETIC. Instead of helping me—who had been waiting the longest—she served another customer first. Only 10 minutes later did she ask me again what my order was.
I asked for the manager, who finally appeared but showed zero management skills, no empathy, and absolutely no interest in resolving the issue. I told him to cancel my order and refund me. Shockingly, he told me I must go to the bank, get a letter, and provide bank statements with my banking details, and only then would they transfer my refund. This is completely unacceptable and not standard practice for any professional business.
When I asked him to put me through to head office, he refused. When I requested the head office number, he refused again and claimed they “don’t have a number.” The disrespect and refusal to assist were unbelievable.
This was honestly one of the worst customer service experiences I have ever had. There was no urgency, no professionalism, and no accountability from either the cashier or the manager. My son and I walked away disappointed, frustrated, and without the meal we paid for.
I expect a proper response, accountability, and immediate action to address the staff’s behaviour, the lack of customer service, and the completely unreasonable refund process.
On 28 November, I visited the store at 9:28 AM to buy breakfast for my 8-year-old son. After placing my order, we waited far longer than reasonable. My son even asked why it was taking so long.
When we went to the counter to follow up, the cashier Miche—who was extremely rude, unprofessional, and not suited for frontline service—told me, “Ma’am, please wait, I will be back now.” She then left and never returned to the front counter. For over 20 minutes, there were no staff members at the till, while customers lined up waiting to be served.
At this point, other customers were also becoming visibly frustrated. One customer even asked to speak to the manager, but the manager refused to come out. The lack of leadership and accountability was unbelievable.
Eventually, Miche returned with another cashier and casually told us they were “busy counting money.” How PATHETIC. Instead of helping me—who had been waiting the longest—she served another customer first. Only 10 minutes later did she ask me again what my order was.
I asked for the manager, who finally appeared but showed zero management skills, no empathy, and absolutely no interest in resolving the issue. I told him to cancel my order and refund me. Shockingly, he told me I must go to the bank, get a letter, and provide bank statements with my banking details, and only then would they transfer my refund. This is completely unacceptable and not standard practice for any professional business.
When I asked him to put me through to head office, he refused. When I requested the head office number, he refused again and claimed they “don’t have a number.” The disrespect and refusal to assist were unbelievable.
This was honestly one of the worst customer service experiences I have ever had. There was no urgency, no professionalism, and no accountability from either the cashier or the manager. My son and I walked away disappointed, frustrated, and without the meal we paid for.
I expect a proper response, accountability, and immediate action to address the staff’s behaviour, the lack of customer service, and the completely unreasonable refund process.
MS
Megan S's update28 Nov 2025, 15:19
Reviewer Update
I would like to report the shocking and unacceptable service I experienced at McDonald’s Promenade, Cape Town.
On 28 November, I visited the store at 9:28 AM to buy breakfast for my 8-year-old son. After placing my order, we waited far longer than reasonable. My son even asked why it was taking so long.
When we went to the counter to follow up, the cashier Miche—who was extremely rude, unprofessional, and not suited for frontline service—told me, “Ma’am, please wait, I will be back now.” She then left and never returned to the front counter. For over 20 minutes, there were no staff members at the till, while customers lined up waiting to be served.
At this point, other customers were also becoming visibly frustrated. One customer even asked to speak to the manager, but the manager refused to come out. The lack of leadership and accountability was unbelievable.
Eventually, Miche returned with another cashier and casually told us they were “busy counting money.” How PATHETIC. Instead of helping me—who had been waiting the longest—she served another customer first. Only 10 minutes later did she ask me again what my order was.
I asked for the manager, who finally appeared but showed zero management skills, no empathy, and absolutely no interest in resolving the issue. I told him to cancel my order and refund me. Shockingly, he told me I must go to the bank, get a letter, and provide bank statements with my banking details, and only then would they transfer my refund. This is completely unacceptable and not standard practice for any professional business.
When I asked him to put me through to head office, he refused. When I requested the head office number, he refused again and claimed they “don’t have a number.” The disrespect and refusal to assist were unbelievable.
This was honestly one of the worst customer service experiences I have ever had. There was no urgency, no professionalism, and no accountability from either the cashier or the manager. My son and I walked away disappointed, frustrated, and without the meal we paid for.
I expect a proper response, accountability, and immediate action to address the staff’s behaviour, the lack of customer service, and the completely unreasonable refund process.
On 28 November, I visited the store at 9:28 AM to buy breakfast for my 8-year-old son. After placing my order, we waited far longer than reasonable. My son even asked why it was taking so long.
When we went to the counter to follow up, the cashier Miche—who was extremely rude, unprofessional, and not suited for frontline service—told me, “Ma’am, please wait, I will be back now.” She then left and never returned to the front counter. For over 20 minutes, there were no staff members at the till, while customers lined up waiting to be served.
At this point, other customers were also becoming visibly frustrated. One customer even asked to speak to the manager, but the manager refused to come out. The lack of leadership and accountability was unbelievable.
Eventually, Miche returned with another cashier and casually told us they were “busy counting money.” How PATHETIC. Instead of helping me—who had been waiting the longest—she served another customer first. Only 10 minutes later did she ask me again what my order was.
I asked for the manager, who finally appeared but showed zero management skills, no empathy, and absolutely no interest in resolving the issue. I told him to cancel my order and refund me. Shockingly, he told me I must go to the bank, get a letter, and provide bank statements with my banking details, and only then would they transfer my refund. This is completely unacceptable and not standard practice for any professional business.
When I asked him to put me through to head office, he refused. When I requested the head office number, he refused again and claimed they “don’t have a number.” The disrespect and refusal to assist were unbelievable.
This was honestly one of the worst customer service experiences I have ever had. There was no urgency, no professionalism, and no accountability from either the cashier or the manager. My son and I walked away disappointed, frustrated, and without the meal we paid for.
I expect a proper response, accountability, and immediate action to address the staff’s behaviour, the lack of customer service, and the completely unreasonable refund process.