Dissatisfaction at service

I would like to share my dissatisfaction at the service received at McDonald's Benoni. I was at the till and stating my order and the lady at the till said she couldn't hear me. I then raised my voice so she could hear me better and then she said that I shouldn't shout at her, she is also a human. I was baffled at her claim and told her it's because she couldn't hear me. And then followed to ask her what I should have done differently. She said I should have lowered my mask or leaned in closer towards her. I couldn't understand her request because it's covid times and the regulations clearly state our masks need to cover our noses and mouths and we need to keep a safe distance from others. And these are the same people who say they won't help us without our masks but yet she wants me to remove my mask so she can hear me better?

I am really not impressed with the way she handled the situation and her suggestion to deal with the situation. Her tone and attitude was not appreciated at all. We cannot make getting bad service a norm especially at places we frequently go to. If she was having a bad day she shouldn't take it out on customers.