DISSADISFIED SERVICE COMPLAINT @ McDONALDS WINGTIP CROSSING; DOORNPOORT FRI 2016.06.10

<p>TO WHOM IT MAY CONCERN - McDONALDS HQ CUSTOMER CARE & COMPLAINTS / DISSADISFIED SERVICE COMPLAINT @ McDONALDS WINGTIP CROSSING; DOORNPOORT FRI 2016.06.10</p> <p><br />Good Day - </p> <p><br />Please be kindly informed of this formal complaint being logged - DISSADISFIED SERVICE COMPLAINT @ McDONALDS WINGTIP CROSSING; DOORNPOORT / DAY OF INCIDENT - TUES 2016.05.31 20:06:41</p> <p><br />The Incident Overview in Brief: I ordered via the Drive Through the following - ORDER# 1855 (Please find kindly attached the original Tax Invoice as proof to be reviewed)</p> <p><br />X 01 MED BBQ TRIPLE (CORRECTLY RECEIVED) with <br />X 01 MED COKE (NO ICE - CORRECTLY RECEIVED) with<br />X 01 KETCHUP (CORRECTLY RECEIVED) with<br />X 02 CHEESEBURGER (CORRECTLY RECEIVED) </p> <p><br />X 01 MED BBQ DOUBLE (NOT CORRECTLY RECEIVED) with <br />X 01 MED COKE (NO ICE - CORRECTLY RECEIVED) with<br />X 01 GARLIC MAYO (CHARGED BUT NOT RECEIVED AT ALL) - This item was not received after specifying and stipulating it clearly to to the attending Crew Member FIONAH (CREW ID# 28) who in her capacity correctly liaised with the rest of the Crew Staff Team to add the extra sauce inside the X 01 MED BBQ DOUBLE ONLY & NOT SEPERATELY as I was awaiting to make payment. </p> <p><br />After payment was made and the order placed confirmed for a THIRD TIME (03RD), I continued to the final stage for Collection were I again repeated the complete order (WITH SPECIFICATIONS) again totaling up to an amount of X 04 TIMES THAT I AS THE CONSUMER HAD TO REPEAT THE INITIAL ORDERED INSTRUCTION TO THE SERVICE PROVIDER = UTTERLY UNACCEPTABLE!!!!</p> <p><br />After receiving my order I descended home & upon arrival as I'm unpacking the meal, what do I find after investigating all the components involved inside my package - STILL NO EXTRA GARLIC MAYO SAUCE TO BE FOUND ANYWERE (NOT EVEN MISTAKENLY ADDED TO ANY OF THE OTHER COMPONENTS / BURGERS ORDERED). I immediately contacted the branch and liaised with the Supervisor / Manager on duty - AMOS who assisted me with this issue that has occurred many a time previously before where I have not followed the proper channels of complaining due to being hasty & limited for time when purchasing the meal. </p> <p><br />AMOS dealt with the complaint adequately over the phone and confirmed that he will replace the complete meal (NO CHARGE WHAT SO EVER) and committed to arrange for the the replacement via the Delivery Service for the branch after taking down my complete contact details as well as address. I stipulated and confirmed with AMOS how long it will take for the replacement to reach my residing premises and he stated maximum of 10 min which did not take place. AMOS contacted me back to explain that the original commitment time frame of delivering the replacement meal would need to be extended to a further 15-20 min for the desired package to reach me a Customer. I confirmed that this was UNACCEPTABLE and had to collect the required again myself.</p> <p><br />Please could this incident be thoroughly investigated & to revert back to me via email as proof with the suitable feedback outcome once this important matter has been concluded. I feel that this continuous trend is a concerning & prolonging problem that needs to be addressed as a matter of uncompromising importance & ungency as I believe that I am not the only Consumer being affected through this negligent malpractice currently being exercised. </p> <p><br />I would also like to insist on how I will be compensated for this particular incident that occurred & for all the inconveniences that was created /caused by the specific individual (s) at this branch [Excluding the Crew Member / Attendant - FIONAH CREW ID# 28 who was ensuring from her side that her level best duties were performed as one part of the entire team effort as well as the Supervisor / Manager on duty at the time - AMOS who dealt with the scenario effectively].</p> <p><br />And finally could you please be so kind to confirm the receipt of this communication providing me with the relevant reference for me to track the progress until resolved. If there should be any additional required, kindly correspond with me via email (Preferably) on the Contact Details below.</p> <p><br />Hope that you will find all the above in order and many thanks advance for all your co-operation till thus far. Your trusted assistance regarding this PRIORITY MATTER will be highly appreciated. <br /> </p> <p> </p> <p><br />Kind Regards,</p> <p><br />Tertius Van Niekerk – Tel (Cell): ***</p> <p>Email – ***</p>