Disrespect

I would like to share my thoughts on McDonald's ottery worst experience ever. On 14 September 2024 I visited this branch placed an order on self service terminal. Bear in mind not my duty yo check for paper jams. I Paid with my American express card but did not get a slip. I walked to the counter where 2 staff members wer having a conversation I had to wait till they done to ask them a question. The question was do you accept American express. One girl named Noorie said no. I said ok and went back to the self service terminal placed an order Again with my Mastercard. Still no slip then another girl opened machine and there it was 2 slips. I was surprised that they dnt accept American express cause in northern suburbs they do so I just accepted that southern suburbs don't accept. I logged onto my app then realized 2 payments were pending. Noorie told me that she will handle the refund took card nr and slip and contact details. Weeks later no response I then emailed them. I dnt even want to get through the disrespect when they realized their mistake arguing in Xhosa while I'm standing there. Our universal language is English. And to argue in front of customer in a language they don't understand. Anyways long story short still no refund after submitting all the **** they requested. My emails are even being ignored. I just want to understand why a refund should take this long. Since it was mcdonalds problem. I am just so angry I dnt think IL never buy from them again.....both payments wer +- r600.