Dishonesty and theft

<p>I ordered food on the app and never received my order, yet money was debited from my account. I called into the call centre and spoke to a lady by the name of Olga, and she told me that McDonald's had been experiencing technical issues and that my order appears as a "saved order" and that it hasn't been allocated to any McDonald's branch. She then assured me that my money would be credited to my account by the end of that evening (Thursday 18/05/2017), yet it still hasn't been returned, nor did I get what I ordered. Is this how your company does business? </p>