Disgusting Service

I placed an order for collection from McDonald's Pinetown on my MrD App. I was not able to collect so I sent the order details to my brother to collect the food however when he got there he was told that he could not collect the order and I needed to collect the order because I was the one who placed the order. The guy assisting him said I could cancel the order on the app and they'd refund me my money. When I called customer care the lady who assisted me said collection orders could not be cancelled and I'd have to go collect the food from the store myself and she then cut my call. Bear in mind that I have already placed a new order there because they said I could cancel and be refunded. When I received an email from MrD, after collecting the food, it stated that I needed to have the order details on me or a nominee I selected to collect the order should have the order details, now I sent my brother with the order details but apparently its ***** etc.

I would like to know, if my phone was ****** then how would the person who stole my phone know that I ordered from Macdonalds? Also, if someone were to act *****ulently then why would they be there at the exact time to collect the order? What if I were in a different province and ordered food for my family to collect? Then what would have happened? They could have asked me for various details to confirm that the order was placed by me but no it was a whole runaround, goose chase for food. So I ended up spending additional money not only on food but on petrol.

McDonald's Pinetown and the MrD App are a bunch of time wasters. They don't even know what their own processes are.