Disgusting service

<p>Horrible service</p> <p>On the 12/05/2016 i went to Mc'donalds at Cape Gate Mall and bought myself a double jalapeno burger meal (which is my favourite). After taking 3 litte bites from the burger, to my disappointment i got up and went to the lady that was at the till and told her that the Jalapeno sauce tasted like Mayo with a little taste of chillie but it didnt taste like the Jalapeno burgers that i've been eating for the past couple of months. I was amazed by her response, she asked me "what must i do? it is the jalapeno sauce." and she proceeded to touch the burger with her hands. Customers behind me obviusly heard this and it put me off. I then asked her for her managers name and then she decided to say i'll get you another burger.. i lost my appetite and i took the burger and put it in my bag and left.</p> <p> </p> <p>Coming from a F&B background and customer service orientated that was no way to question someone in public. I could've gladly take my money to burger king and try out their new meals which is the same price as the Jalapeno double burger. Secondly instead of replacing just the burger, she should've replaced my full meal.. if you go to spur and complain about something on your plate they replace you with your full meal instead of changing one thing. I would've crated a scene but it was not worth it.</p> <p> </p> <p>I've lost faith in the service from Mc'donalds.. Mc'donalds has been my favourite fast food since i was a kid.. but this just put me off.</p> <p> </p> <p>Its been over a week since o logged the previous complaint and i have still not receive any feedback. So much for taking your customers serious.</p>