Disgusting service

Ordered food at 10:07 on 25/06/2021 called at 11am to follow up Lisa advised food delayed by 6min due to capacity which I understood. Called again at 11:30 spoke to Asanda who came to the line 3to5min I have been saying hello while she is busy washing or cleaning her house. Then she does not even gice her name then she cannot pick up my order number with such an attitude at it. To tell me store don't have capacity why does the store accept order if they know they are not equipped to deliver. But I think Asanda lack of service took the cake no apology nothing but blaming the app for not notifying me about the delay. Im so disgusted as a person in the industry where service is core