Disgusting food & service!

I’m absolutely disgusted by the food and service my partner and I received from McDonalds Belhar and the manager on duty Joe. On the 24/09/2023, We went through the drive-thru to order food, upon receiving food, I requested fresh fries as the fries received was cold and stale. We were then requested to wait in the parking area, which happen to be over 30 minutes. After actively waiting for our food, we decided to go inside (its was raining), my partner spoke to Joe and requested our food. The manager brought our food advising it was correct, when we checked there was no changes made to our fries. The manager just blatantly ignored our request for fresher food until we had to put up a scheme to get our food sorted. Thankfully one of the ladies working at the branch assisted with getting our food right. There was absolutely no remorse from this manager for the service we received. I will no longer waste my time, and money at this branch. The service was distasteful. I’ve been going to this McDonald’s for quite a few years and have never received much bad service ever. I need this manager Joe to be reprimanded. He has no leadership nor people skills whatsoever. It’s pathetic!