Disgusting

I just returned from your Viking way branch here in cape town just besides grand west,

I have NEVER in my life time experienced such bad customer service and food from a McDonald's in my life, I spent a total of R149 on 2 meals this evening, it started with the drive through, i had to stand in an empty drive through for 45mins (which i know isnt up to ANY McDonald's standards) regardless this was not my issue with the McDonald's Viking way branch, My order was a double quarter pounder large meal with spicy hot sauce on the burger as well as a big Mac medium meal with spicy hot sauce, the burgers looked as if they have been in the dirt bin for a while before they eventually heated and served it to us, no spicey hot sauce whice totals to R11-R12 for the 2 burgers, the food was ice cold with card board for chips , cold and absolutely ****.

WHEN I WENT INSIDE TO COMPLAIN THE CASHIER OR WHOEVER THE PERSON IS THAT HELPED ME DECIDED THAT ITS OK TO HAVE ME WAIT AN ADDITIONAL 30MINS FOR MY FOOD!!!

The WORST part of all of this is that when i got the burgers back, guess what??? ITS THE SAME DISGUSTING COLD BURGERS WITH SPICEY HOT SAUCE PUMPED ON IT!?

I am appalled by this really bad representation of the McDonald's franchise and I do believe I was ****** of my entire bill, this only because I gave these meals to someone on the street because it was NOT WHAT I PAID FOR OR WHAT I WAS PROMISED!!!???

I REALLY hope that this can be sorted out and that the restaurant finds more efficient and empathetic people to run that branch as they have honestly just TAKEN my money and im sitting here hungry after all that time.