KP
Kim P

1 reviews | Active since Mar 2015

29 Nov 2024, 14:24

DISGUSTED TO SAY THE LEAST

On the 27th November we ordered a team breakfast and below was what went wrong: * Sausage Egg Mc****in Meal - got the Mc****in only * 2 x Sausage Egg Mc****ins - 1 didnt have egg on * 4 Chicken Tenders - Got 3 & a half and no sauce * Boerie Hashbrown burger - got a jalapeno burger When I called the McDonalds in Marlboro Gardens, I spoke to Ndibuwo (Manager) and he said there is absolutely nothing he can do and he's sorry. I must request a refund from Uber Eats (whos refusing to refund me). Ndibuwo said or I can get in my car and drive to them and he will rectify my order. I then emailed customer care and Zion called. As soon as Zion heard I ordered from Uber Eats, he too refused to assist any further! Where is the accountability here McDonald's? It was a big order, I have only listed the ones we had issues with and PAID for!!!!! I will take this further, I will escalate this! I am absolutely mortified by the service, the attitude and the lack of customer service, even from your customer service department!

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