Disgusted

After standing in a long line at the drive through , the system apparently fails. Now yes things happen however how we go forth on this matters. Xolani who said he is the supervising manager failed to accommodate us. He was extremely rude and gave a nasty attitude. He was extremely rude and not understanding. Xolani refused to give us the information regarding the complaints procedure and claimed to not know this. Keeping in mind he is the supervisor manager of an entire shift. When asked information on whose the store manager he refused to give information on this as well. We stood for an entire half an hour , wasting petrol. Eventually after a continuous back and forth he comes back with a name for the store manager which is Virginia and some guys name which is Faathiel titled as a consultant. This is truly disgusting. How do you expect customers to support your business when you have no way of speaking to them. The fact that someone whose clearly not qualified is running the store is appalling actually. To think that this is what Mc Donald's stands for is actually putrid.