Disappointment for McDonald's Lyttleton

McDonald's Lyttleton Manor, thay can not provide a basic meal with a beverage. It is unacceptable in the business environment to not be able to provide a customer with what is on the menu. The manager Jan, tried to explain it is not possible for him to arrange beverages in the hour and 40 minutes that he has been at work. Further more I witnessed a customer waiting in the drive through for more than 10 minutes. The regional manager Dineo should have a serious look at how the franchise is being run in the Centurion area. I am VERY disappointed as a regular customer. I suggest that McDonald's have a serious look at their business model concerning customer satisfaction. I shall not be returning to this specific branch and I will escalating this situation until it is resolved.