Disappointing Visit to Grey Owl – Hygiene, Service & Food Quality Concerns

Judging by the numerous 1-star ratings on this page, slow service speed appears to be an endemic issue at this branch — something I have personally complained about before. However, my visit yesterday morning revealed problems that go beyond speed entirely. I visited the Grey Owl restaurant with my wife and was met with cleanliness standards that were simply unacceptable. The floors were visibly dirty — the kind of mess you'd expect after a late-night event — and a plastic number display was lying on the floor for the entirety of our visit, only picked up as we were leaving. When we sat down, the table was unclean. We used our own napkin to wipe it down, and it came away completely black. Regarding our order: my wife's Grand Chicken Special arrived with missing ingredients. When she returned it, the staff member she dealt with appeared unsure of what the burger was supposed to contain. The "resolved" burger was returned to her with the missing items simply placed on top — no effort made to remake it properly. To make matters worse, the napkins provided by the store had a strong, unpleasant odour that raised genuine hygiene concerns. I expect a response outlining what corrective action will be taken. These are not minor inconveniences — dirty tables, foul-smelling napkins, and undertrained staff are health and safety issues.