Disappointed kids :-(

Went to McDonald's Paarl (cnr Jan van Riebeeck), we paid just after loadshedding, I included 2 happy meals for my boys in my order. Usually we get the toys after we pay, I assumed for whatever reason that the toys were in the happy meal boxes, we get home and there's no toys for my kids. Needless to say they were very upset about not getting the toys and it was quite late to go back for toys, the lady that assisted us also took our invoice so we had no proof that we bought the food except a bank statement. I Had to let my kids open a gift on Christmas eve so they could forget about the McDonald's toys :-(. Please do better McDonald's your staff is so distracted by Mr D orders they don't do their jobs properly, got half my order then waited for them to give food to the delivery guy before I got the rest of my order, had to also remind them to make my McFlurry.