Disappointed. Irritated.

Where do I even begin? Drove to McDonald’s last night at about 19:30 for ice-cream, the drive-thru had a long line so against my better judgement I went inside only to find the same thing. Anyway, I order from the new self-order things, this was at 19:40. I order 2 McFlurry’s and a slice of cake. There’s obviously this new self order system so I don’t know whether the problem is that they have downstaffed or whether the staff weren’t sufficiently trained to deal with volume of orders coming through. It’s ridiculous, there’s a lot of confusion and the waiting times are crazy. The waiting times alarms were beeping non-stop. I waited 40 minutes for ice cream, ice cream!

I proceeded to call the customer care to make them aware, apparently they only work from Monday-Friday. So what, McDonald’s only cares about customers during the week and on weekends we can go jump off a bridge?

The biggest problem is if you’re going to implement a new system, make sure that it works better than the old system. Because at this rate I would much rather stand in a queue to place an order at the counter because at least then I’m certain the staff know what they’re doing.