Disappointed Customer

So i ordered my meal today around 10:45 on the App...Was told that my order would arrive at 12:00pm the latest...So i waited for my order, No calls to say its going to be late, no email not even an sms...my order only arrived at 14:15 which i returned as there was no explanation as to why my order was late considering that i work less than 15 minutes away from Woodmead retail.

I am really disappointed with the kind of service i received today