DFD***STALE FOOD,LATE FOOD RUDE TRAINING MANGER IMAGINE

Went inside McDonald's Florida North, Roodepoort branch to complain about the food that was ordered with MrDFood and the training manger Imagine (nightshift duty) was extremely *********** and lacking customer service as the only thing he did was tell me that the order is not his problem and it was MrDFood's fault,I explained to him that I didn't have a problem with food arriving late,my problem was the fact that the food ordered was very stale,even the nuggets were very stale as though they were prepared a week ago and just warmeiup,I arrived at the branch at 20:35 only to still be kept waiting until 21:45pm which I told him countless times that it's late and because of the inconvenience caused due to the stale food my children are left without food and he blatantly refused to do anything all he said was that I should lay a complain with MrDFood,even one customer stepped to my side and said that the lady is complaining that your food is stale, instead of him taking responsibility as he should or should be trained for such instances that you don't argue with a customer and also that you protect the brand by all means necessary all he did was just decide to leave me and my son standing at the till like fools while he galavants the whole place,and his college Sibongile came to me asking me if all has been resolved,and I said no because he left me as he wanted proof if I complained to MrDFood,and I said no,I hello petered McDonald's Florida North Roodepoort as the food was stale,so in all that of getting stape food from McDonald's Florida North Roodepoort,then he wastes my time and son's time too, because clearly he's not competent enough for being a training manager,another lady also instead of listening to me,she also said It's beyond her own reach,so my question is where is all tge customer service? Sibongile offered a replacement meal but that lady stopped her saying it's out of her reach as it's a MRDFOOD problem? I eventually asked Imagine to give me the receipt from his end so I can expedite this matter to,to MrDFood as I paid a share beef box meal for R279.00+15.00(delivery for MrDFood) only to have my children go to bed without food because the food was delayed also came stale.. so how do I trust McDonald's Florida North Roodepoort ever,what must happen to my children now.The only thing Imagine said was that I should keep the food and I told him to keep it because of it were edible then I wouldn't have gotten there. Lack of customer service and arguing with a customer. I will also definitely follow up with Head office as tgis needs a serious intervention. You cannot be offering a service and be rude to a customer and also tell the customer that it's beyond yiur reach. The only thing he did was ask me what time did the food arrive at my venue, which I showed him the call times of when I called the store but phone was unreachable.I also called MrDFood but as pathetic as he was,he was deflecting that it's the drivers fault,how so? I've bought nuggets countless times there,not once we're they ever stale. I asked him for a refund he refused,he also refused to replace the meal as all he said that I should report it to MrDFood.