Delivery late, cold and unrefundable

<p>Placing my first delivery order with McDonald's and what a nightmare. Order is late by 30mins (already an hour and 10mins after ordering) and trying to phone the customer care center at 18:40 as noted on their website, guess what they are closed and no one can assist.</p> <p> </p> <p>Not knowing which branch is preparing my order as it's not stipulated in the order confirmation there is no one left to phone. Finally the delivery man pitches up with my food which is obviously cold by now, I feel the cold bag, taste the chips which tastes terrible and reject the order. The delivery man then sticks his hands into the bag, grabs himself a chip as well and eats it, not saying a word. Finally I can get the stores name where the order comes from (Woodlands) but he is unable to give me the stores tel number.</p> <p> </p> <p>Finally getting the number online after trying the 3rd time as it randomly goes through to a fax line they are unable refund any orders paid for on the McDonald's App by credit card. Agreeing to a new order as no alternative option is available. </p> <p> </p> <p>Some random guy phones me up another 30mins later asking me for directions to my house, by then I was really not interested in their food anymore and starving as two and a half hours have passed since I first downloaded the app to place an order. </p> <p> </p> <p>Trying to phone the branch again I was again answered by a fax machine and gave up hope. Paid for my food in advance and 3hours later I ordered a pizza from Domino's which was delivered within 30mins.</p> <p> </p> <p>Order: 343-29/03/2 ********** 4</p>