customer service is terrible

On the 5th of May 2015 my husband and I bought lunch from mcdonalds in rosettenville. We up sized our meals and got a voucher with that. When opening the voucher we had won 2 X theme park tickets. on the voucher it states a agent will call in 36 hrs to confirm booking. I had to call the tlc customer services after 36 hrs who are the promoters and asked for a booking form to be email to me . I got that on the 8th May 2015. I sent it back the same day. It said on the form allow 5 days for booking. on the the 6th day I had to call again and confirm booking of our choice of venue. I spoke to christiaan who promises that I would get confirmation the same day that being 18th may. I called yet again and was told the booking application is offline and he would arrange it manually and that will be done on the 19th before close of business. It is the 20th May and still nothing 8 days after I was told the process would be done... no one calls back when they supposed to , everytime it's a different agent. All we want is confirmation that we are able to claim our prize and do so before the weekend. I am not impressed at all with the customer service. .. someone please provide feedback