Customer service complaint

Good day

I am highly irratated and upset at the service I received this morning. Firstly, we placed our order at the drive through and requested juice, went to the next window to pay waited long for someone to come assist us to pay the bill. Then went to the next window for our food. Waited 24mins just to get the food. While waiting on our food I went to go speak to them asking where is the food a lady said will come now. Waited and waited I went back asking where the food is 3 of the staff including khanyiso who took the money and manager named Nteakazi. They were talking a different language whilst I'm standing there asking where our food is. We got our food 07h40 after paying for the food 07h16.on top of this we got coffee instead of juice.

They were disrespectful by ignoring us as the client. WHAT IS THE PURPOSE OF A DRIVE THROUGH IF WE GET OUR FOOD SO LATE???

I called the shop when I got at work and spoke to the manager, that is what she claimed she is. She refused to give me her manager and said her manager is coming to work 4pm today.

Onky said sorry I told her I don't accept sorry because she and her colleagues was not apologetic to me when I spoke to them so why telling me sorry now.

I want something to be done with this bad service I got. My husband got to work late because of waitimg on food. This is not right.

Regards