Customer service complaint

I visited the McDonald’s on Paul Kruger Street in Pretoria Central and received very poor service from the staff. I first tried to place my order using the self‑service machine, but it had issues and couldn’t print the receipt or allow me to pay. I then went to the counter and asked for assistance, but I was told to wait for the cashier. I ended up waiting approximately 5–7 minutes, and I even had to remind the staff that I was still waiting to be assisted. When the cashier finally arrived, she did not apologise or explain the delay. This level of service is unacceptable. I kindly request that management address this behaviour before it starts causing the loss of customers.