Customer service

I’m extremely disappointed in the level of service received from Mc Donald’s - Redhill I am constantly having to call the manage to request for lettuce to be added to my burger and every time it’s the same story. The last time the shoved the lettuce in a burger box and told us to add it ourselves. Burger allow customers to add lettuce and they charge R1 why can’t Mc Donald's just do the same. Extremely dissatisfied