Covid-19 protocols and cold food

Good day,

While in your store I observed that your screens you order on is not wiped down after every customer. How crazy is that? It's still COVID-19 out here!

Then.... FRIDAY Order 3114 I came home with cold food how upsetting!!! The only thing that was hot in my order was my chips. I know you guys are full and under pressure but cold food is unacceptable! I couldn't evens warm it when I got home because it's loadshedding hence me coming to buy food that's warm and fresh!! But got the opposite!!!

I called the store twice with no answer too. Very upsetting to say the least.

I called and emailed the store and spoke to Michael and all he did was apologize for the food and not evens offer to replace it. Customer service skills stinks telling me other customers didn't complain ect but I am not other customers. I emailed and called regarding my complaint not other customers.

I want the area manager to contact me. As his response is unacceptable to me and I am not happy, I haven't had takeaways in 2 months and when I do, I am disappointed.