Concerned regular customer of McDonald's about points

I need clarity with this app of yours its been days we are to continue using it when purchasing points entering for what good cause if currently i cant redeem wateva points i have accumulated how must i redeem if your app aint giving us an option but option to redeem buying using payments instead of points earned and no communication to your customers who have registered to be able to get information regarding invade you updating the system cause as much you do things your employees when we ask they are clueless like us not working there please clarify is it the new way the app will be or its still under construction of redeeming the points earned so we know not bother gathering this points anymore