Complaint Regarding Habanero Deal and Poor Service Experience

Dear Customer Service/Support Team,

I am writing to express my frustration and disappointment with a recent experience I had with your service at McDonald's Tyger Manor, restaurant #*** . I encountered several issues that left me extremely dissatisfied.

Firstly, I attempted to redeem the 5000 Habanero deal through your app. The points were deducted from my account, but I received an error message stating "offer already redeemed." This was not true, as the transaction did not go through, and I did not receive the Habanero. Despite this error, the 5000 points were still deducted from my account.

After this issue, I decided to purchase the Habanero meal through the app, opting for the medium meal option. However, I had to wait approximately 10-15 minutes for my order without any updates. When I inquired about the delay, the runner informed me they were waiting for the crispy chicken patty. Her response was cold and lacked any form of acknowledgement or remorse.

To add to my frustration, when I finally received my order, the fries were appalling. Although I ordered a medium meal, the fries I received were regular fries in a medium box and were only half full. This is unacceptable and falls far below the standards I expect from your service.

To say I am livid is an understatement. I have been a loyal customer, but this experience has left me questioning my continued patronage.

I request a full refund of the deducted points and proper compensation for the poor service and inadequate meal I received. I hope you will address these issues promptly to prevent similar experiences for other customers.

Thank you for your attention to this matter. I look forward to your swift response.

Sincerely, Berenice ***