Complaint -McDonal's Cnr Pritchard & Rissik Streets

Good day

I would like to lodge a formal compliant regarding McDonald Cnr Pritchard and Rissik street in Johannesburg.

For me to get to this point I have encountered several bad service experiences where I now feel like the staff don’t care anymore and they do this to me purposely.

I have had more than 3 incident this year only ( I don’t remember the dates) I have also asked the manager to pull the footage for proof.

This year only I remember the following incidents: • Ordered a 2 Panini with standard Cupertino –the Panini’s were not toasted and I had to return it, mind you I’m also at work and returning orders takes up my work time. • Apron returning the Panini’s our Cupertino were cold and when I requested hot Cupertino as it was not our fault that the Panini’s were not toasted the staff member gave me serious attitude and the manager her self-sorted the compliant out but she showed no empathy at all • The next incident is when I bought 2 Mega Mc ****in meals, the hash brown was stale and burnt, when I returned them they gave me a fresh one but also didn’t seem like they cared • I also ordered a breakfast rap meal which is supposed to come out with orange juice and small fries, there fries were not in the order I had to go collect them • Today I ordered a mega mc ****in meal, the store has water shortage problem so they don’t have soft drinks so we opted for a just juice apple juice, together with a breakfast rap meal however I went for the standard Cupertino from the café and specifically told the lady that I want the chips and an additional hash brown, I will pay extra for the Cupertino which is something I always do, guess what the standard Cupertino was loaded as a small Cupertino, the additional hash brown and the small fries was not included in the order.

The staff have absolutely not customer service and when one complains they talk over you and try to defend themselves, I am tired of this service and want something to be done about this, offering “freebies” will not deal.

This is not treating the customer fairly, and has a negative image on your bran.

I hope to hear from you with a response, and I really hope that something can be done about this, I am very disappointed and didn’t say anything until now as this seems to be a norm

Kind regards