COMPLAINT ABOUT CUSTOMER SERVICE AT McDonald's IN TEMBISA RESTAURANT # ***

I have experienced a very bad customer service at McDonald’s in Tembisa, from a lady called Khulare K (at least that’s what it says on my till slip because she didn’t have her name badge on), who’s apparently the supervisor!

This was on 2019-01-04 19:50. Needless to mention that the restaurant closes at 10PM, I got there with friends and family. It was full on the ground floor as the cleaning staff was already cleaning and they closed the upstairs where we wanted to sit and eat. We asked the same lady “Khulare” who was taking our order if we could sit upstairs because it’s full on the ground floor. She was rude and kept telling us to look for space on the ground floor.

She was not professional at all. We asked if we could maybe talk to the manager, she said she’s the supervisor and the manager was not there. Still with a bad, rude attitude she told us to look for space on the same floor as the upstairs was now closed!

My questions are: how is one part of the restaurant closed while another is open? Why allow people to come buy if you cannot allow them to sit and eat? Is it even allowed to start cleaning while people are still eating in the restaurant? As for Khulare, how is she even a supervisor if she can’t even talk well with customers? She doesn’t have customers interest at heart. She’s just there to get a salary! It was sad to see a so called supervisor behaving like she was.

I find her behaviour very disturbing. If she continues to behave in this manner and go unpunished, I am afraid she will chase away customers.

As a customer I am asking you to deal with the matter.