complaint

Mcdonald’s at Lever road in Midrand Noordwyk did me dirty today because no one wanted to apologise and take responsibility now they inconvenience a client.at 7am i get there order Foldover meal and tap my phone transaction successfull then get to the 2nd window to collect my order a lady called Dineo comes by the window and say We don’t have foldovers we out of stock,am like but why ddnt you guys tell me before i order and am late can i please have a refund she tells me that she can’t refund me cash because i paid with card,this lady did not even apologise for the inconvenience she is causing me.Then she proceeded to ask for my details with attitude and i give everything and problems comes when she want my card number and i explain that i don’t have a card,i use virtual card hense i use my phone top then she says you will not get your money.with an attitude and stinking faces.my problem is it’s not my mistake why can’t i be refused a refund for a mistake done by the stuff member,then i ask for a manager i was told that manager is not here the whole day.all i want is my money as i provided account number