complaint

Bad service I recieved yesterday from your staff ordered food at 11:30 food only gets delivered at 1 after I have made numerous calls to find out where is my food..food arrives its a wrong order.delivery guy says his going to fetch the rest if the order will be bek after 5 mins he only comes bek after 20 mins where my lunch time is over and I cant go down stairs to fetch the rest of my order and to pay him.get stinking phone calls from your staff about paying the meals which was incorrect tired to call the manger but he also hangs up the call in my ears to explaib tohim what happened.no apology for wrong order and being latefood was cold when it arrived to me.now voicemails are being left threating me about pay after order that was bought to me.your assistance will be appericate as im unhappy client now