Complain

I encountered the same issue twice.

1. The first time around I ordered mcfeast and big Mac via drive thru it was sometime in August 2019. The guy by the name of Raymond on the intercom started shouting and yelling at me for not wanting coke zero and rather coke. He became very impatient and started shouting on the intercom. I thought maybe He was not in a good mood. I then asked the supervisor/Manager to talk to him.

2. I ordered mcfeast without the spice and coke on the 6th September 2019 via drive thru around 8:00 pm, the same guy by the name Raymond ordered mcfeast with spice and coke zero. I then kindly asked him to cancel the order and order the things I asked him. He then again became very rude and aggressive and started yelling and shouting at me on the intercom and also told me he is going to charge me extra R2 for making him cancel the order. I felt very disrespected infront of my wife and kids. I raised it with the manager/ supervisor by the name Mbali. I feel like nothing is being done to educate this oak about customer service since this is not the first encounter