Charged Twice and then the Driver wants money

PLEASE ENSURE THAT THE 2 TRANSACTIONS ON MY CARD IS REVERSED IMMEDIATELY. MY ORDER NO. *** 12/03/2015 09:05:00 ~ 12/03/2015 09:20:00 . THE DRIVER WANTED MORE MONEY AND THEN HAD THE AUDACITY TO TELL ME I DID NOT PLACE MY ORDER ONLINE!! YOU ARE A BUNCH OF IDIOTS!! HOW CAN YOU NOT GIVE THE DRIVER THE CORRECT INFORMATION?? HE WANTED TO USE MY PHONE TO CONFIRM THAT I HAVE PAID!! SOMETIMES WE HAVE TO WAIT OVER AN HOUR FOR OUR FOOD TO BE DELIVERED??? WHAT HIND OF SERVICE IS THAT??