Carmen James - Not even a cashier

Below is the complaint I logged on McDonald's website this morning after I googled the disgusting and unfair way my family and I were treated by McDonald's Kenilworth by Carmen James,the reginal manager (: contact number ***) left I am utterly disgusted by the way the reginal manager Carmen James handled our supper situation on Friday evening. Leaving the collection station before even eating all our beverages fell from our tray and spilled and laying all on the floor where I nearly fel into it with my baby I went calmly to the guy whom served us and advised him of what had happened where he told me we would get our beverages , he then disappeared completely and just gave this situation over to Sisonke whom then came to us telling us that we will not get it back because Carmen whom wasn't even there said so. I then showed Sisoke where it all lay like a river covering the restaurant floor. And she was shook shouting at whomever to come and clean it up....( Who never came while my family sat staring at our beverages laying on the floor besides us)whom wasn't even present when this mockery took place on Friday evening as my family and my supper was spoilt after paying for it.

I myself work in retail and am a manager myself and the way this situation was delt with is utterly disgusting as we never even had our meal we paid for. Carmen James' job needs to be revaluated as this is coming from a person dealing with more than one restaurant and has no idea how to. And due to this mishandling of this situation I cannot leave this as is, responsibility needs to be taken.Any person can Google the what the respectable manner in which this should be delt with,which Carmen clearly cannot do. Money is not for free and it was something we had paid for our supper was spoilt and she doesn't even know what happened. I want this dealt with immediately!