CANT EVEN READ DIRECTIONS

IVE BEEN PLACING ORDERS ON THE MCDONALDS DELIVERY SERVICE FOR MONTHS NOW AND NOT ONCE HAVE I HAD A PROBLEM. TODAY AGAIN I PLACED THE ORDER AND TO MY SURPIRISE AN HOUR LATER (AFTER THE DELIVERY WAS MARKED AS \IN DELIVERY") I GET A CALL FROM THE DRIVER ASKING ME DIRECTIONS. ON THE SYSTEM IVE PUT UP CLEAR DIRECTIONS AND THIS HAS NEVER BEEN A PROBLEM. I EXPLAINED TO HIM OVER THE PHONE WHERE TO GO AND EVEN THOUGH HE WAS 4 STREETS AWAY I GET ANOTHER PHONE CALL FROM AN UNKNOWN WOMAN ASKING ME DIRECTIONS? I FELT SORRY FOR THE GUY BEFORE THIS CALL AND EVEN SENT HIM AN SMS WITH CLEAR DIRECTIONS FROM WHERE HE WAS AT THAT MOMENT. ANOTHER 15MIN LATER THE MCDS OFFICE PHONES AND YET AGAIN ASK WHERE TO GO"