BILLED DOUBLE FOR MY MEAL

Good day. On the 22nd of December I bought a meal of R152 at the above mentioned branch. At first it looked like the speed point wasn't working/connecting. They ended up swipping my card twice, it went through on the second attempt. When we were sitting and eating i then realised that the 1st transaction had actually gone through, and yes i did bring it to their attention. I have been sent through from pillar to post. Its almost 4 months now and i'm yet to see my refund. To add to this insult i got a call from one of the customer service consult wanting to offer me a meal voucher of R140 as a \favour"as they can't trace the second payment as having gone. through. I have given them the bank statement as proof but they are still giving me a run around. I don't under stand why are they forcing me to pay another R150 for a \""voucher\"". I just want my refund. """