Big roaches at Grey owl Mc Donald centurion!!!!

I am shocked to say the least, I placed an order via drive through and as I approached the collections window while waiting for my food I saw a huge Roach running down the wall behind the cold drink and ice cream machines I brought this to the attention of one of the staff she was not only shocked but scared and called the rest of her colleagues and one mentioned that it’s pretty normal as the area is manifested with roaches !!!! Like how do you even say that?! I immediately asked for my refund I’m appalled