1 reviews | Active since Sept 2016
Becarful when eating at Macdonalds
I purchased mcd through Mr delivery and found a Chinese till slip in my meal. I have different answers from most. The store tells me that it was from the gloves they use. HEAD OFFICE apparently did an investigation and says it's not possible for a piece of paper to be in the meal. The bunch of ridiculous idiots trying to pass blame. Mr Delivery does not prepare your meals... you do. So take accountability. The response from McDonald's is below. Good afternoon,
We are the claims handlers for McDonald's South Africa and as such handle all matters pertaining to their insurance.
With reference to the incident that occurred on 7 May 2021 at the McDonald’s Phoenix store, we would like to inform you of the following:
After research into the matter, we ascertained that the products used for the meal in question do not originate from China. As such, how this paper with Chinese writing ended up in the burger is not clear but we can advise that after our investigation, we do not consider that its origin was from McDonald’s. We have also noted that the meal was delivered to you via Mr. D. Also, the store personnel have verified that the products used to prepare your meal were up to standard and within their expiry dates.
Furthermore, no other incidents of this nature have been reported. We have also been in receipt of the food preparation process and can advise that per the methods used, it is not possible for a piece of paper to end up within a burger.
Although we regret any inconvenience that the incident caused, McDonald's South Africa cannot accept liability.
Good afternoon,
We are the claims handlers for McDonald's South Africa and as such handle all matters pertaining to their insurance.
With reference to the incident that occurred on 7 May 2021 at the McDonald’s Phoenix store, we would like to inform you of the following:
After research into the matter, we ascertained that the products used for the meal in question do not originate from China. As such, how this paper with Chinese writing ended up in the burger is not clear but we can advise that after our investigation, we do not consider that its origin was from McDonald’s. We have also noted that the meal was delivered to you via Mr. D. Also, the store personnel have verified that the products used to prepare your meal were up to standard and within their expiry dates.
Furthermore, no other incidents of this nature have been reported. We have also been in receipt of the food preparation process and can advise that per the methods used, it is not possible for a piece of paper to end up within a burger.
Although we regret any inconvenience that the incident caused, McDonald's South Africa cannot accept liability.
It's a real pity I cannot post all the pics. However I will circulate on social media for everyone to view.
