Bad Service ,uncouth staff

Good day ,I would like to mention that the new Mc Donald in Montclair Durban, KZN,has the worst staff by their intercom,this is the second time I've had bad service by the intercom. I come to have my take away dinner 3 times a week here since they open.Tonite the lady decided not to take my order and had a condescending attitude over the intercom while taking my order.What is more disturbing is that Sanelisiwe mncwabe the manager saw nothing wrong with the attitude even though the staff member did not complete taking my order ,her last words over the intercom were "Wee hhay,I can't take this order anymore " then went blank. I proceeded to the pay window after I noticed there was no longer an answer from the intercom. When I got to the Pay window,a gentleman had the earphones with the mouth piece. I asked for the manager realising that person who was taking my order was no longer there . I explained to the manager what had happened but she did not seem to take the issue serious.The order was served the fries were not fresh but I'm ok with tha***** attitude of the intercom lady that was totally unnecessary and unacceptable. She's uncouth.The owner of the store is Ashnee Naidoo.i was refused her e mail,to report the incident. I was also told by the manager that it's company policy not give the name of the person in question so I don't know who was taking my order by name.This happened Monday 17th January at 2022.at 20h30. My contact is ***, I'm Lwazi Mathonsi on Facebook my email is ***. Thank you