Bad service sky city Macdonald

Sky city Macdonald My card declined and I have to be the one calling to enquire what can be done when funds are deducted on my account, I had to sleep without eating. I feel the manager was not helpful, I'm disappointed on Vusi, no remorse at all. At least he should have contacted his merchant instead of I doing all that...... Macdonalds services is pathetic this days