IM
Ilhaam M

1 reviews | Active since Jun 2019

14 Jun 2019, 17:31

Bad service received

Rude staff, I ordered using Uber eats and paid for a coke instead of coke Zero. When my delivery came I saw I received coke zero Instead. I called the store and explained that I paid extra for the coke and the last that I spoke to asked for my order number which I then gave. She then dropped the line. I called back and she told me it was a mistake, I asked what was, she responded your order. I informed her that I was not happy and she cut me off and said thank you for the feedback. I said I was not phoning to give mere feedback she then said, in a very obvious sarcastic and mocking tine-oh are you complaining so I said yes and she responded oh okay thank you for your feedback. I asked is that it she then said yes. I asked to speak to the manager she said I am then manager. I spoke impossible as the tone in which she responded was unimaginable for a customer service store. She mocked me again and said thank you for the feedback. When I asked if she is going to correct my order her response was- you did not order through me but with Uber eats, call them and she dropped the line.

This was the mcdonald's in Observatory Cape Town. . I want the area manager to contact me via email not the store manager.

Regards,

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