Bad service- No one taking the blame Online v/s Wonderboom store

Yesterday 1/1/2018, I made an online order which was cancelled without my knowledge, I ordered again and the same happened. The same thing happened to me on the 29/09/2017. Today 2/1/2017, I got a call from the manager Wonderboom store who is blaming online service. When I called Online on the 1/1/2017, the lady who assisted me Tholakale tried to call the store which she said there was no answer after holding for long, she said she will call back, she did and still said there was no answer from Wonderboom store. After the call I got from the manager store, I couldn't understand anything but that the online system was wrong. I just need to be compensated for my data for ordering online and airtime for holding for so long trying to order food to no delivery at all.