Bad Service McDonald's Grayston drive through

Good day,

Today - 30th April at 18h35 - drive through order taker Kefilwe dispensed the following lackluster service:-

• Inaudible and after we stated we could not hear her she continued at the same level but with an attitude

• Did not observe any customer service basics - no please, thank you, indication of amount or instruction to proceed to the paypoint - she went silent at the end of the order as if to say "just move on"

• When we got to the paypoint we relayed her negative attitude to her colleague while she was taking other orders of course. As we complained, she repeatedly rolled her eyes and gestured in an "I dont really care" manner

• At pick up point, we asked to see the manager Abigail and were relaying our complaint when Kefilwe appeared and again resumed rolling her eyes while speaking to another colleague

Kefilwe needs basic customer service training and should not be customer facing until such time that she has received it.

Thank you,

Harri