BAD SERVICE MACDONALDS

So today being a cold winters day we placed an order online with macdonalds Waverley at 16:00 for a delivery at 19:00. Keeping track throughout at 18:15 we noticed that all of a sudden the order was cancelled, we contacted the call centre the guy then said that our order went to pretoria north. which is totally ridiculous as they have delivered at our house before. So i called again at 19:20 and then the lady told us that we will only get our order past 8 which is not ok i can not expect my child to stay awake until our food arrives. Total BAD Service