BAD SERVICE / INCORRECT ORDER / CLIENT RELATIONS

Friday 30/10/2015 I used the delivery service 2nd time, I should have known when it almost took 15 minutes to just get the order through to the call agent that this was going to be a complete mess. After a considerable amount of time the delivery arrived. The order was completely wrong and when we asked why there are 2 McFizzes when we ordered only one - he said the lady confirmed if there is no milkshake to send the McFizz, not sure HOW someone else can make a judgement call like that. After a further 1/2 hour trying to get that removed the delivery guy standing in my very quiet complex shouting, neighbors came out to see what the commotion is. I then called complaints only to use up almost R70.00 airtime. I was promised that they would look into it and get back to me. I left it, until this morning 04/11/2015 when Mcdonalds decides this is a good time to debit the order from Friday, I was left short for my policies which are now returned and I face costs. When I called in I had to repeat everything and again was called back by another AGENT with the solution that I go to my bank and take it up with them. I also had to repeat everything again & again, why then record complaints????