Bad Service from McDonalds online and McDonalds Tyger Manor - Over 1 week waiting for apology and refund

Used https://www.mcdonalds.co.za to order R150 worth of food using the guest check out function, the driver went to the wrong building and after 20 minutes of me looking for him and calling to no avail, he answered my call and told me he had returned to the store, in my lunch I then drove to McDonalds Tyger Manor and spoke to the manager who was very rude, unprofessional and refused to help me, he even **** to me about my order in the process but nonetheless, I then spent another R150 in store to buy the food as I was assured the online order was going to be refunded, after 1 week and countless chats to the "Chat Bot" and emailing customer care, I've still not received a refund or an apology, they promise to call you back but never do, they asked me for my card number 5 times on email and on the chat to which I keep sending the details but still have received the funds, its been a back and forth since last week and I honestly am disgusted by the level of service received by both McDonalds online and McDonalds Tyger Manor.